Web Design FAQ

Frequently Asked Questions

Web design faq

We get asked many of the same questions as a website design company.  Our Web Design FAQ is to help answer some of the most common questions we get asked, with the most common being “How much will a new website cost?”.  If you need additional information about our service, please get in touch with us. 

Web Design FAQ

There is no single answer to this question. A website design is quoted based on the needs of each project. Every website is unique and requires different components; we design and develop custom websites for your small business.

We initially send a proposal after we have researched and looked at your current website or if this is a new project after we have had an in-depth conversation with you. After the discovery stage of information building, we will finalise the proposal as a quotation.

Based on all the information we receive, the quotation may be higher or lower than the proposal. Our average project is within the $4000-5000 range but can be more or less depending on the needs.

On average, we like a six to eight-week turnaround, but the pace of any project depends on each client’s ability to send what we require. We understand that you are as busy as we are. We like to work to a schedule and ask that you work with us within these time frames to keep the project flowing.

We use some pretty great tools through WordPress, and we feel it is a great content management system that now powers more than 30% of the web. Its massive market share is due to its flexibility and ease of use. So don’t worry; we’ll teach you how to manage it and help you in the future.

We can and have used other platforms and will discuss your options based on the information we receive from you. In addition, we are not limited to just CMS systems; a custom-coded website can be designed for you also.

We work with clients worldwide, with most of our business based here in New Zealand and Australia. However, technology makes it easier to work with you no matter where you are.

Yes! We will provide you with the tools and basic training and produce specifically designed videos for you as requested. We love it when our clients take control of their website and learn to manage it independently. We are always here to help, and we love answering questions, and if you don’t want to manage your website by yourself, we are here to get it done.

We can! We provide ongoing support for most of our clients. We understand that you are busy doing what you do best, so why not let us take control of your monthly and weekly updates?

Absolutely! Now, one of the most critical factors of a website is being mobile-friendly. Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on various devices. 65% of users use other devices like Phones, Tablets, etc.

We require a 50% deposit before commencing any project. An additional 20% is due at various milestones as the project progresses. The remaining balance must be paid before the website goes live. If you have selected one of our monthly plans, see FAQ for when you pay for the service.

We offer new monthly plans where payments start from the first development day. This can provide a more manageable payment schedule. Feel free to contact us to explore the best option for your project.

A lot! Your input and feedback are crucial to this process. The initial 2-4 weeks is about you providing us with the information to make your website successful. Our system works in stages, and we suggest you don’t jump the gun until we request what we require through each step of the project.

Usually, that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can recommend copywriters who can help clean up or write original content for you at an additional cost. We also recommend that you take advantage of ChatGPT to help with your content; however, you must check the output of that content fully.

It is essential to know that each of our projects has a monthly maintenance programme. We have this in place so that you know we take the best care of your website monthly. We do not just design, then hand you the keys and walk away. We make sure you are getting the best value from your website.

Contact us; we are here to help. We’ve been doing this for many years, so we can get a lot done quickly, leaving you the time to focus on what you do best.

WordPress is one of the world’s most popular CMS systems, and we are WordPress experts. We find this the best option for small to medium-sized businesses. Using our system will allow you to make future content edits on your website. This will require training; we charge $99 per hour to train you on the system.

Great news: our monthly plans, starting from a low $180 per month, are designed to get your website started immediately. We need your content, images, and guidance to make it happen. The plans are locked in for 24 months, and the work starts once you have received our getting started document and paid your first month. Don’t worry; we have a money-back guarantee. Our plans are designed to spread the cost over time, meaning you get a new website without paying a large, non-refundable deposit. 

Only Available on our Monthly Developer Plans

That’s right; you will get a money-back guarantee if you change your mind within 30 days, with no questions asked.  After the 30-day lapses, you are locked in for 24 months. It is best to read our terms and conditions for more information. 

Based on the selected monthly plan you choose,  you will receive updates included in the plan per month. If the work exceeds your allocation, we will send you a discounted rate quote for the updates.  The standard digital rate is $99 per hour—your discounted rate – is $65.

After 24 months, you drop down to our standard monthly maintenance plan with SEO. 

We offer the following options when it comes to Marketing. Our primary marketing focus is on SEO/SEM search engine optimisation (each website gets this through the build process at varying levels) and search engine marketing, where we work hard to get your website ranking through Google Search. We also offer Google Adwords management.

Do you still have a question? Contact us.


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