Terms & Conditions

Standards Terms and Conditions

Website Terms of Use

This website is operated by Oraco Solutions. This Terms of Use document sets out certain legal information relating to your use and our operation of the website.

Please note: this document does not cover the terms and conditions for specific services for which you may sign up (which are set out separately), but covers the general use of this site.

Copyright

Content on and the layout of this site is Copyright © Oraco Solutions or its licensors, all rights reserved. Web pages may be printed off in order to assist you in using our services or deciding which service to purchase, or for other private use, but may not otherwise be used for any commercial purpose.

Terms and conditions for specific services

The terms and conditions governing the provision of specific Oraco Solution Limited services for which you may sign up are available separately and can be found on this page.

Privacy

We take your privacy seriously and comply with relevant requirements relating to the use of personal data. For further details see our Privacy Policy.

External sites

Links to any external sites are provided for convenience only. Oraco Solutions cannot be responsible for and does not necessarily endorse the content of any external sites.

Prices and Specifications

Prices and specifications are correct at the time of writing.

Availability

All products sold are subject to availability.

General

We may amend these Terms of Use from time to time.

Website Development Terms and Conditions

These terms and conditions are applicable to all Web Development projects that are undertaken by Oraco Solutions. If the project is to be hosted by Oraco Solutions, you can view those webhosting terms and conditions on this page.

All pricing displayed on this website excludes GST

Acceptance

A copy of these terms and conditions is submitted along with project quotations and must be agreed upon prior to work commencing. Alternatively, payment of an advance fee or payment online is an acceptance of our terms and conditions. These terms and conditions are always available on our website for review.

Charges

Charges for services to be provided by Oraco Solutions are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days unless alternate timescales have been agreed upon beforehand with the Client. Oraco Solutions reserves the right to alter or decline to provide a quotation after the expiry of the valid timescale.

All Web Development projects costing $1000 and over will require an advance payment of fifty (50) per cent of the project quotation total before work will commence. The remaining balance of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials. Charges for web development do not cover the release of source Photoshop, Illustrator or Video. These remain in the ownership of Oraco Solutions Limited.

Payment for services can be online payment through Oraco Solutions’ Contact Us for online payment requests or bank transfers.

Client Review

Oraco Solutions will provide the Client with an opportunity to review the appearance and content of the Website during the design and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Oraco Solutions otherwise within ten (10) days of the date the materials are made available to the Client.

Project Schedule and Content Control

In the majority of projects, Oraco Solutions will install and publicly post or supply the Client’s Web site by the date specified in the project proposal. If no such date is specified, the timescale shall be within four-six weeks of the date initial payment is received from the Client, unless a delay is specifically requested by the Client and agreed by Oraco Solutions. An alternate timescale can be agreed upon during the initial project discussion.

In return, the Client agrees to delegate a single individual as ‘first-point-of-call’ to aid Oraco Solutions with completing the project in a satisfactory and expedient manner.

During the project, Oraco Solutions will require the Client to provide copy and images. If the content is not provided within four (4) weeks of an official request by email then Oraco Solutions reserves the right to advise the Client of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If the content is not provided within eight (8) weeks from the original email request then the Client is considered to be in default of the project, the project will be terminated and the Client sent the final invoice for immediate payment. Oraco Solutions will agree, at its discretion, to recommence the project after the agreement is reached on a new quotation document and once the original fees have been paid.

POST Review

Upon completion of the project, it is important for the client to thoroughly check through their website and to make sure that everything is working as it should be.  We give our clients 30 days after the go-live date to address any issues or corrections that need to be made.  Any additional work will be charged out at our standard rate, or quoted before proceeding.   Oraco Solutions holds no responsibility for clients that do not thoroughly check through their websites or errors or omissions, we recommend doing this immediately after the go-live date or prior to going live.  We still require the client to check through their website so we can address any issues immediately.

Payment

Invoices will be provided by Oraco Solutions Limited upon completion of the work for Web Development and Design and any associated services. Invoices are sent via email. Invoices are due within thirty (30) days of receipt after which a reminder will be sent to the Client. If the invoice has not been settled after sixty (60) days then Oraco Solutions will apply interest to the account, if greater than ninety (90) days we will consider the account to be in default. Once greater than ninety (90) days we will inform you that payment is required immediately if payment has not been received within the specified time the account will be sent to a credit collection agency.

Default

If the Client in default has any information or files on Oraco Solutions’ Webspace, Oraco Solutions can, at its discretion, remove all such material from its web space. Oraco Solutions is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Oraco Solutions reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Oraco Solutions in enforcing these Terms and Conditions.

Termination

Termination of the Web Development project by the Client must be requested in writing and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work and any other associated costs completed to the date of first notice of cancellation for payment in full within thirty (30) days.

Legal Restrictions

Terms and Conditions relating to hosting/reseller account content and usage may be found on this page.

Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Oraco Solutions the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Oraco Solutions permission and rights for use of the same and agrees to indemnify and hold harmless Oraco Solutions from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for Website design and/or placement shall be regarded as a guarantee by the Client to Oraco Solutions that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

Media Delivery Requirements

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered via e-mail or placed into a shared document folder) and that all photographs and other graphics will be provided in high-quality in  .jpeg, .png or .tiff .ai .psd format. The specific requirements will be discussed and agreed upon with the Client prior to the commencement of the project. Although every reasonable attempt shall be made by Oraco Solutions to return to the Client any images or printed material provided for use in the creation of the Client’s Web site, such return cannot be guaranteed.

Access Requirements

If the Client’s Web site is to be installed on a third-party server, Oraco Solutions must be granted temporary read/write access to the Client’s storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

Website Maintenance

Oraco Solutions provides services where third-party software or plugins may be in use, Oraco Solutions do not hold any such warranties for add-on application that fail to work in the future, the plugins are provided at the user’s own risk, in the case of a plugin failing in the future Oraco Solutions will discuss with our clients an alternative plugin; any such work will be charged out at our normal rate. This is only applicable to clients that don’t engage in our Monthly Maintenance programme.

Pricing for any add-on provided by Oraco Solutions may change at any point in the future.  Clients will be updated by these changes 30 days before this occurs.

Post Project Alterations

Oraco Solutions cannot accept responsibility for any alterations caused by the Client or a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions. Oraco Solutions may require a one-off Web Development charge before resolving any issues that may arise.

Third-Party Services

Oraco Solutions may require the use of third-party services – for example, credit card processing – to complete the Client’s project requirements and will ensure these services are integrated into the project and working correctly upon completion. Oraco Solutions cannot be held responsible for subsequent changes or issues with these third-party services that may result in issues on the Client’s website and may require a one-off Web Development charge before resolving any problems that may arise.

Warranties of Oraco Development Software

Oraco Solutions performs and develops websites at current industry standards using best practices at the time of the project in regards to all coding used. Each website is tested thoroughly through the most common browser platforms such as mobile (iPhone/Android only) and desktop (Mac/PC – Internet Explorer, Chrome, Firefox, Microsoft’s Edge) for functionality issues. Oraco Solutions will amend or fix issues up to 60 days only as a limited warranty for unforeseen software updates in browsers and mobile devices that affect the development after all testing has been completed. Due to the nature of Software, functionality changes may occur that are outside of Oraco Solutions’ control due to software enhancements and browser changes.

Domain Names

Oraco Solutions may purchase domain names on behalf of the Client, in which case they will then be renewed on an annual basis and the Client will be invoiced by Oraco Solutions. For .com, .org and .net domains (including other domain extensions), reminder emails will be sent out to the client before the domain expires at ninety (90), sixty (60), thirty (30) and five (5) days before expiration with a final email sent ten (10) days after the expiration date. Domains ending in .co.nz are renewed on recieving payment, if no payment is received the domain will expire. The Client must notify Oraco Solutions that they do not wish to keep the domain thirty (30) days before the expiration date. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Oraco Solutions. The Client should keep a record of the due dates for payment to ensure that payment is received in good time. 

Any domain renewal request from customers who wish Oraco Solutions to renew their domain on their behalf may incur a higher cost, this administration fee is no more than $10. To avoid these higher fees a client must renew their domain themselves by logging into their account and using the renewal process available within their account unless an agreement has been reached and the domain is fully managed by Oraco Solutions, then this clause doesn’t apply.

Some Domain Extensions have a grace period of expiry where they can be renewed at the standard pricing. If this period lapses, the domain will go into a restore option and can only be reactivated using the restore option available; the restore option is set at a much higher price. After a domain has expired and has been deleted, it will sit in a restored state, after 90-days the domain will be released back to the general public for sale.

System Messages

Our System Messages serve as essential notifications designed to keep you informed about the services you have with our company. These messages are generated automatically and provide clear instructions for actions required to maintain the active status of your service. System messages may include reminders, product expiration notices, announcements, and information about price adjustments.

It’s important to note that these messages are exclusively distributed through specific software utilised by Oraco Solutions via our preferred suppliers. They are a direct and efficient means of communication to ensure you stay well-informed about the status and updates related to your services.

Payment Gateways

Any customer account reported to Oraco Solutions for Potential Fraud by our Payment Partners will have their account suspended until resolved with the payment provider. We take fraud very seriously and ask that you make sure that all your details are correct before proceeding to our partner payment gateways. A suspension can only be lifted once payment has cleared and Merchant is satisfied that all conditions have been met.

General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes an agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Oraco Solutions Limited will display in the footer of your website the following: Designed and Developed by Oraco Solutions Limited. We create backlinks from your website back to ours and vice versa to improve both websites’ SEO, It represents a “vote of confidence” from one site to another this is a benefit to both parties. 

Referral Programme

Oraco Solutions operates a referral program where clients are rewarded for successfully referring new clients to us. To qualify for the referral reward, all referrals must be submitted to Oraco Solutions prior to any engagement with the referred client. Failure to submit a referral form, unless explicitly confirmed in writing by Oraco Solutions, will render the referral null and void.

Referral rewards may be provided in the form of an account credit or upfront payment. However, payment will only be issued once the referred client has engaged in our services and paid a deposit. The amount of the referral reward may be adjusted based on the value of the project, within the parameters of our “up to” payment offer. The “referrer” will receive half of the payment once the project starts, and the remaining portion upon completion. This is to mitigate our risk in case of client cancellation. In such cases, the remaining portion of the referral fee will be forfeited.

Oraco Solutions reserves the right to modify or terminate the referral program at any time without prior notice. Any changes to the terms and conditions of the referral program will be communicated to participants accordingly.

All referrals must be sent through our referral form, or communicated by email. Once we have your referral details we will apply the above payment options upon receiving a deposit from the client. 

By participating in the referral program, you agree to abide by these terms and conditions as well as any additional guidelines provided by Oraco Solutions.

Governing Law

This Agreement shall be governed by New Zealand Law

Web Hosting Terms and Conditions

Web Hosting

Oraco Solutions (oracosolutions.com) reserves the right to suspend or cancel a customer’s access to any or all services provided by Oraco Solutions, where Oraco Solutions decides that the account has been inappropriately used. Oraco Solutions reserves the right to refuse service and/or access to its servers to anyone.

Fraudulent Transactions made to Oraco Solutions by any Customer will result in that Customer having the withdrawal and services of their services deleted immediately.

Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of an activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource-intensive, adversely affect server performance and are therefore not allowed.

Sites must not contain scripts that attempt to access privileged server resources or other sites on the same server.

You are responsible for all scripts, including 3rd party or open-source software, that are installed on your webspace. In the event of a script that you install causing damage or loss of data to your site or any server resources, we reserve the right to charge you our off-site technical support hourly rate for the time taken to restore the services to the previous working state.

Oraco Solutions shall not use or permit use, either directly or indirectly, or through its customers and resellers, of any Hosting Order, in violation of this Agreement, and for any of the activities described below – For any unacceptable or inappropriate material as determined by Parent in its sole discretion, including but not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror Scripts (similar to RapidShare), Commercial Audio Streaming (more than one or two streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment oriented sites, Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com), Mailer Pro.

Oraco Solutions will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:

The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the website.

The primary purpose of any script must be to produce a web page. Scripts that send a single email based on user-entered information, or update a database are acceptable. Scripts that send bulk emails or perform processor-intensive database processes are not allowed. All outgoing mail is monitored and filtered and must be sent to or from an Oraco Solutions–hosted domain.

Sites must not contain Warez, copyright or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for Oraco Solutions to prove that you do not.

Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Oraco Solutions. You must contact Oraco Solutions with your intention for Adult material before proceeding with your web development project. Any Child pornographic will not be tolerated, we will provide any necessary information to legal agencies as required by law.

Sites must not use over 25% of system resources, including but not limited to Memory, CPU, Disk, Network, and Bandwidth capacity, for longer than 90 seconds in any consecutive 6 hour period.

Sites must not execute long-running, stand-alone, unattended server-side processes, bots or daemons, run any type of web spiders or indexers, run any software that interfaces with an IRC (Internet Relay Chat) network, Run, host, or store any P2P client, tracker, software, server, files, content or application, including BitTorrent, participate in any P2P or file-sharing networks, run any gaming servers, run cron entries with intervals of less than 15 minutes, store over 100,000 files, constantly create and delete large numbers of files on a regular basis, or cause file system damage, run any MySQL queries longer than 15 seconds, divide Multi-Domain Hosting Orders into smaller packages to resell. Multi-Domain Hosting Orders may be used by only one company/individual to host multiple domain names/websites.

Store a large number of media files (audio, video, etc.), wherein the limit is at Oraco Solutions’ sole discretion.

Send over 100 messages per hour per user and/or 300 messages per hour for a domain name. Receive a high volume of emails, by a user or domain name, in any given period of time.

Use the email service for sending or receiving unsolicited emails.

Use the email service for sending or receiving emails through automated scripts hosted on your website. For sending out promotional emails, email campaigns, etc., we recommend using the Mailing Lists feature rather than using your email account. Upon detection of such emails going through the regular mailing system, such emails will get classified as spam even though the recipient might have opted in for receiving such emails. This would lead to immediate cessation of mail sending capabilities for the user or the domain name. A frequent violation would lead to permanent suspension of the domain name.

Sending emails to invalid recipient email addresses. On receipt of too many bounce back messages due to invalid recipient email addresses, the user sending such emails would get blocked. A frequent violation would lead to permanent suspension of the domain name.

Sending emails from an email address that is not valid and which results in triple bounces would result in the suspension of the user sending such emails. A frequent violation would lead to permanent suspension of the domain name.

Send emails with malicious content. Such emails could be emanating from the user(s) whose machine(s) are infected with a virus or malware and such activity could be happening without the user(s) knowledge or user(s) could be unknowingly sending out emails whose receivers may deem them as unsolicited.

Purchase/use a Dedicated IP Address without installing an SSL Certificate.

General

Oraco Solutions has a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.

Oraco Solutions will suspend access to an account which:

Contains invalid or fraudulent details.

Initiates a payment card chargeback.

If Oraco Solutions disables a site or server, we will:

Send an email to the account administrator, informing them of the suspension – please ensure you use an email address that will be unaffected by any suspensions, to ensure that you are immediately made aware of any changes in your account status.

If deemed applicable, provide follow-up correspondence detailing the reasons for the suspension and what actions, if any, the administrator should take to rectify the situation.

Not re-enable any domain or server that has a history of similar misuse.

Pass the account to the appropriate department to resolve any outstanding issues such as account balance or closure.

For less serious cases, such as email problems, the support department will contact you during office hours and inform you of any changes made to your account and the reasons for those changes.

If an action is taken against a site or server, you should communicate via our support pages.

Restoration of any and all services suspended during an investigation will be considered on a case-by-case basis.

Resellers of Oraco Solutions Terms and Conditions

Oraco Solutions offers Reseller Hosting/Domains options to companies/businesses/individuals for use in conjunction with these terms and conditions. It is also important to note that Oraco Solutions expects that any companies/businesses/individuals applying to become a Reseller have “some” experience in this field; Oraco Solutions will offer support for any technical difficulties that arise within the console; however, we will not train people how to use these systems if they have no knowledge of any basic principles regarding Web Hosting or Domains. We will, however, guide them through the use of the console until such a time.

There are many manuals available through the knowledge base sections within the console, these manuals give clear answers to the many questions a reseller may have. We suggest that these are considered before seeking support.

Termination

A Reseller account can be terminated by Oraco Solutions for a number of reasons:

Inactivity

Low purchases – The reseller will be contacted.

Conflict of Interest

Fraud

Complaints

Oraco Solutions can terminate a Reseller account by giving them 30 days’ notice; We do not have to justify our reason for termination but may do so by way of an email.

The termination decision is final!

Monthly Maintenance Terms and Conditions

These terms and conditions are applicable for all Oraco Solution projects and respective partners. All projects and domain names are hosted with Oraco Solutions Limited, you can view the terms and conditions for our WebHosting on this page.

Acceptance

By purchasing our product, you are in acceptance of our terms and conditions. Alternatively, payment of an advance fee or payment online is an acceptance of our terms and conditions. Our terms and conditions are always available on our website for review and can change without notice.

Charges

All of our charges are displayed on our website relating to Oraco Solutions products.  Purchasing our products online means you agree to all set pricing and charges.  There is an option for customers to be invoiced for the work completed by Oraco Solutions Limited (Only Applicable to New Zealand and Australian customers)

All Oraco Solution projects will require an advance payment of fifty (50) per cent before work will commence, if not paid for in full at checkout. The remaining balance will be due after the work and before the new website goes live on the server.

Customer Review

The customer will have the opportunity to review the appearance and structure of the Website during the design and implementation stages. After the project and after the review and acknowledgement from the customer, will be deemed as accepted and approved unless the customer notifies Oraco Solutions Limited within ten (10) days of the date the materials are made available to the customer.  Websites do not go live until such approval has been given by the customer, once the live date is set and approved the customer will only have 10 days to thoroughly check over their website for any errors. After 10 days, charges may apply for corrections.

Project Schedule and Content Control

In the majority of projects, Oraco Solutions will install and publicly post or supply the customer’s Web site by the date specified or agreed. If no such date is specified, the timescale shall be within four weeks of the date initial payment is received from the customer, unless a delay is specifically requested by the customer and agreed by Oraco Solutions. An alternate timescale can be agreed upon during the initial project discussion.

In return, the customer agrees to delegate a single individual as ‘first-point-of-call’ to aid Oraco Solutions with completing the project satisfactorily and expediently.  The appointed individual will be responsible for all communications.

During the project, Oraco Solutions will require the customer to provide copy and images to be provided promptly so that the production of the website is not hindered. If the content is not provided within four (4) weeks of an official request by email, then Oraco Solutions reserves the right to advise the customer of delays to their project.  If the content is not provided within eight (8) weeks from the original email request then the customer is considered to be in default of the project and the project may be terminated without a refund or invoiced for work done to date. The recommencement of the project can only apply after a penalty fee of no more than $99.00 is paid, this clause excludes any ongoing communications between both parties for specific reasons for delays.

Payments

Invoices can be provided by Oraco Solutions Limited upon completion, however, a 50% deposit is required before work can commence. Invoices are sent via email. Invoices are due within seven (7) days of receipt after which a reminder will be sent to the customer. If the invoice has not been settled after thirty (30) days then Oraco Solutions will apply interest to the account, if greater than ninety (90) days we will consider the account to be in default. Once greater than ninety (90) days we will inform you that payment is required immediately if payment has not been received within the specified time the account will be sent to a credit collection agency.

Credit Card Payments are made through Paypal or Stripe.

Windcave Payment options are available.

Direct Debit Payments options are available.

Note: If not paying for your order at the time of checkout, a request for a 50% deposit will be required.

Copyright

The customer retains the copyright to data, files and graphic logos provided, and grants Oraco Solutions the rights to publish and use such material. The customer must obtain permission and rights to use any information or files that are copyrighted by a third party. The customer is further responsible for granting Oraco Solutions permission and rights for use of the same and agrees to indemnify and hold harmless Oraco Solutions from any claims resulting from the customer’s negligence or inability to obtain proper copyright permissions. A contract for Website design and/or placement shall be regarded as a guarantee by the customer to Oraco Solutions that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

Monthly Website Maintenance

Oraco Solutions provides services where third-party software or plugins may be in use, Oraco Solutions do not hold any such warranties for add-on applications that fail to work in the future, the plugins are provided in good faith, in the case of a plugin failing in the future Oraco Solutions will discuss with the customer an alternative plugin and this will be covered by the monthly maintenance fee, except in the instance of a new software license being required, the customer will be responsible for the purchase of the new license only.

Pricing for any add-on provided by Oraco Solutions may change at any point in the future. Customers will be updated about these changes 30 days in advance.

Add-on Limitations

The add-on features provided will at times have some limitations.  Some examples of these are as follows:

Team Member Add-on – up to 10 Team members only, if additional members are required please contact our sales team.

SEO Pro – Software pricing not included – We use Yoast or Rankmath, see their websites for pricing. Our price is for the set-up and implementation of the software.

Newsletter – Mail Chimp – This is for the free version of Mail Chimp before upgrading may be required.  Customers control their Mail Chimp accounts.

Monthly Maintenance Term

The minimum term for our monthly maintenance is 18 months.  Domain name and hosting are included in the maintenance package. The balance of the term will be invoiced if a client decides to leave the service. 

Post Project Alterations

Oraco Solutions cannot accept responsibility for any alterations caused by the customer or a third party occurring to the customer’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions. Oraco Solutions may require a one-off charge for the recovery of these files.  If a customer is unsure of how to modify their website, it is best to contact our team for assistance. Note: Errors can be reversed, by using the previous version option to be restored. We recommend contacting our team if something goes wrong immediately.

Domain Names

Our monthly maintenance fee also includes your annual domain name renewal.  Your domain name must be transferred to Oraco Solutions Limited to receive this benefit if you choose not to transfer your domain to Oraco Solutions the maintenance fee remains at the same price.  Exclusions: All premium domains are excluded from our monthly maintenance plans.

SSL Certificates

The SSL certificates that are provided are AutoSSL or Let’s Encrypt SSL any other type of SSL certificate required by a customer will need to be purchased and supplied to Oraco Solutions to implement.

Note: The SSL certificates provided will not support wildcard use.  A wildcard SSL will apply to the entire domain including the sub-domain and will need to be purchased.  Oraco Solutions Limited can provide customers who require a wildcard SSL certificate, these can be purchased here.  BUY SSL

All Large Store customers will receive an SSL Wildcard certificate as part of their monthly maintenance.

Merchant Accounts

The payment gateways available through the software can be found here Payments if a customised option is required please contact us at [email protected] to receive a quote.  A merchant account will be required before implementation.

Warranties of Oraco Development Software

Oraco Solutions performs and develops websites at current industry standards using best practices at the time of the project in regards to all coding used. Each website is tested thoroughly through the most common browser platforms such as mobile (iPhone/Android only) and desktop (Mac/PC – Internet Explorer, Chrome, Firefox, Microsoft’s Edge) for functionality issues. Oraco Solutions will amend or fix issues for unforeseen software updates in browsers and mobile devices that affect the website after all testing has been completed. Due to the nature of Software, functionality changes may occur that are outside of Oraco Solutions’ control due to software enhancements and browser changes, the monthly website maintenance fee will assure that your website is always working and kept up to date.

General

These Terms and Conditions supersede all previous representations, understandings or agreements. The customer’s signature below or payment of an advance fee constitutes an agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

IT Terms and Conditions

The customer agrees to be bound by this sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with Oraco Web Solutions, in which case the separate agreement shall govern).

Formation of Contract

The contract is formed only when the goods are dispatched by the seller.

Consumer Guarantees Act 1993

Where the buyer is acquiring the product for business then the Consumer Guarantees Act 1993 shall not apply.

In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser’s rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall in any way limit the buyer’s rights under the Act.

Errors or Omissions

The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement.

While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing. The seller will notify the buyer promptly of any error or omission discovered by the seller, and give the buyer a full refund.

Description of Products

The seller relies on information from its suppliers and product manufacturers. Descriptions, illustrations and literature are therefore not binding on the seller. If the goods do not match the description on the seller’s website, the buyer should inform the seller immediately so that the seller may take appropriate action. Oraco can offer a full refund at any time if the correct product is more or cannot be sourced at the price of the un-matching item. Oraco is not required to send an item of higher value a full refund of the original order is sufficient.

Delivery

The seller reserves the right to dispatch the buyer’s order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.

Out of Stock Products & Backorders

If a product is ordered but later found to be out of stock the seller reserves the right to put the order in backorder and confirm a suggested ETA. with the customer. The customer may ask Oraco to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference is refunded by Oraco Solutions to the customer or if the E.T.A. is too far offer a full refund to the customer.

Return of Goods for Credit or Refund

Credit/Refund returns:

Are accepted based on the reason for return, returns are the decision of Oraco Web Solutions. Simple reasons like “I did not want this anymore” are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 7 days after delivery to the customer. Any un-opened and un-damaged goods outside of the 7-day return policy cannot be returned for credit unless Oraco Web Solutions allows the return with a restocking fee based on a special circumstance (this decision is made by Oraco Web Solutions). If accepted back there is a 15% restocking fee, the maximum return period that may be accepted with a 15% restocking fee is 20 days (no longer) from your delivery.

The Restocking fee could be more totally dependent on the product and situation. (Final Decision is made by Oraco Web Solutions)
Oraco has the right to refuse a refund on opened packages and packages outside of the 7-day return policy. Opened packages within the 7-day return policy may be accepted back if Oraco wishes to stock the item as a second (this decision is totally up to Oraco Web Solutions). Opened and used returns incur a restocking fee of 25% to 50%.

The software cannot be returned for Credit – Is due to copyright regulations.

Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a device we recommend you contact us first before purchasing or investigating it with the manufacturer of your device.

Why we charge a restocking fee on returns is because we do not want customers purchasing from us on a try before buy basis.

The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a loss in price.

All products must be returned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.

Faulty Returns:

All Oraco products specify the warranty associated with them, if no warranty is specified please check with Oraco for warranty details.

All hardware usually has a 1-year warranty or more.

Software, toners, cartridges, paper etc do not have warranties.

The software will usually have a tech support phone line with the manufacturer.

Faulty returns are covered by either Oraco direct or the manufacturer direct depending on the product. For example, if it is an HP item with an Onsite warranty or an RTB warranty then the support will be direct with the HP N.Z. support line.

Oraco will advise you of your warranty procedures when you fill in our return form or feel free to contact us and ask.

If Oraco handles the faulty return/replacement (80% of our products we handle all the replacements). All you need to do is fill in the return form and Oraco will get back to you with return instructions and a return number.

Do not send items direct to Oraco Web Solutions. All returns have to go back directly to the service agent’s address that Oraco supplies with a valid returns number.

Faulty Repair and Replacement

All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty.

The warranty period starts from the date of invoice (not the time of delivery).

Products outside of the warranty period cannot be returned for repair or replacement.

The software cannot be faulty – No faulty returns for software. Any faults with the software will be to do with the user’s computer we suggest contacting the software provider to assist.

Forward replacements, Oraco does not do forward replacements unless you are a special commercial customer with a trading history with Oraco Solutions #Special- faulty refunds. Are possible depending on the product and the warranty offered and also depending on how long you have had the item, in general, faulty refunds on products will be accepted up to 20 days from invoice, however not all items can come back for a faulty refund (faulty refunds are the decision of Oraco Web Solutions)

Shipping of faulty products or credits

The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. Oraco or the returns team will organise the return freight for the replacement product back to you. This is standard RTB (return to the base procedure).

If the wrong product has been supplied at Oraco’s error e.g. you ordered a 4GB flash drive and received a 1GB flash drive. Then Oraco will pay the return freight for you, this will be done by either courier pick up at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).

How to Process a Return or Credit

This is nice and simple just go to our support page: https://oraco.co.nz/support and submit a ticket, explaining why you are wanting to return the item. Our returns team will then organise a return number and details for returning the product for repair/replacement or credit. Or advise if more detail is required or if the item cannot be returned.

You will get a reply within 24 hours of sending (weekdays only) usual time to get an authorised RA number is 1-2 days. However, some RA’s may take longer depending on the warranty provider and the reason for return.

N.Z. Warranties

All our products are supplied by N.Z. Distributors so all warranties are supported within N.Z. On very rare occasions when the distributor is out of stock or a product has become obsolete and no more are available in N.Z. to replace your unit there may be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered.

Seller’s Liability and Maintenance Guarantee

The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and the seller is under no liability if they are not.

The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.

The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification, adjustment or overclocking.

The seller’s liability under this contract and the warranty in this clause are confined to the buyer named in this contract, it is agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer’s rights under the contract are not assignable without the prior written consent of the seller.

Force Majeure

The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, an intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller’s control.

Disputes and Proper Law

Any claim or dispute arising hereunder shall be subject to arbitration by the Arbitration Act 1996.

The contract including these terms and conditions of sale shall be governed by New Zealand Law.

Website Plans

Terms and Conditions

All website development plans are subject to a 24-month signed contract and are payable by automatic payment on the 20th of each month or by the date of arrangement within the month. Prices listed are exclusive of GST.

30-Day Money-Back Guarantee

Our 30-day money-back guarantee begins on the date of the first monthly payment, due 7 days after the agreements have been signed.

Production of your Website

Website production commences upon receipt of the first payment. Upon commencement, you will receive a detailed document outlining project requirements. You are strongly advised to review and understand this document thoroughly. All necessary content should be prepared before the initial payment to expedite the process. We aim to complete your website within 4 weeks, provided all required materials are promptly supplied. In the event of delayed content submission, monthly payments will continue until all materials are received. Failure to submit content by month 2 will result in the website being populated with placeholder text and images, fulfilling our obligation while awaiting your content. We maintain regular communication to ensure timely completion. Content may be provided for us to optimise for SEO purposes; upon completion, we will seek your confirmation.

Money-Back Period

Cancellation is permissible within the initial 30 days only. Subsequently, the client is liable for the entire 24-month term. Failure to fulfil this obligation will result in the account being referred to a debt collection agency, with additional interest penalties and collection costs.

Content Updates

All plans include limited content updates, providing up to 1 hour of monthly content or graphic alterations upon request. Unused hours do not carry over to subsequent months. Should updates exceed the allotted time, a discounted quote will be provided for additional work required.

Ownership

Upon completion of the 24-month term, ownership of the website is transferred to the client. Subsequently, clients transition to our standard monthly maintenance plan (Monthly Maintenance with SEO). Website Plans are exempt from the minimum monthly maintenance term of 18 months and transition to a month-to-month arrangement following the initial 24-month term.

 

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