Newsletter
You will be sent a confirmation email for our Newsletter. Please check your inbox and confirm, if you don’t see it in your inbox, check your SPAM/JUNK folders and then mark our email address as safe.
Menu
Oraco Solutions operates this website. This Terms of Use document sets out specific legal information relating to your use and our operation of the website.
Please note: This document does not cover the terms and conditions for specific services for which you may sign up (set out separately), but it covers the general use of this site.
Content on and the layout of this site are Copyright © Oraco Solutions or its licensors, all rights reserved. Web pages may be printed to assist you in using our services or deciding which service to purchase or for other private use, but they may not otherwise be used for any commercial purpose.
This page contains separate terms and conditions governing the provision of specific Oraco Solution Limited services for which you may sign up.
We take your privacy seriously and comply with relevant requirements regarding the use of personal data. For further details, see our Privacy Policy.
Links to external sites are provided for convenience only. Oraco Solutions is not responsible for and does not necessarily endorse the content of any external sites.
Prices and specifications are correct at the time of writing and can change without notice.
All products sold are subject to availability.
We may amend these Terms of Use from time to time.
These terms and conditions apply to all Web Development projects undertaken by Oraco Solutions. If the project is to be hosted by Oraco Solutions, you can view those web hosting terms and conditions on this page.
All pricing displayed on this website excludes GST
A copy of these terms and conditions is submitted along with project quotations and must be agreed upon before work commences. Alternatively, payment of an advance fee or payment online is an acceptance of our terms and conditions. These terms and conditions are always available on our website for review.
Charges for services to be provided by Oraco Solutions are defined in the project quotation that the Client receives via e-mail. Quotations are valid for 30 days unless the Client has agreed upon alternate timescales beforehand. Oraco Solutions reserves the right to alter or decline to provide a quotation after the expiry of the valid timescale.
All Web Development projects costing $1000 and over will require an advance payment of fifty (50) per cent of the project quotation total before work commences. The remaining balance of the project quotation total will be due upon completion of the work before uploading to the server or release of materials. Charges for web development do not cover the release of source Photoshop, Illustrator, or Video. These remain in the ownership of Oraco Solutions Limited.
Services can be paid for online through Oraco Solutions’ Contact Us for online payment requests or bank transfers.
Oraco Solutions will allow the Client to review the website’s appearance and content during the design and after completion. After the project, such materials will be deemed accepted and approved unless the Client notifies Oraco Solutions otherwise within ten (10) days of the materials being made available to the Client.
In the majority of projects, Oraco Solutions will install and publicly post or supply the Client’s website by the date specified in the project proposal. If no such date is specified, the timescale shall be within four to six weeks of the date initial payment is received from the Client unless a delay is specifically requested by the Client and agreed upon by Oraco Solutions. An alternate timescale can be agreed upon during the initial project discussion.
In return, the Client agrees to delegate a single individual as the ‘first point of call’ to aid Oraco Solutions in completing the project satisfactorily and expediently.
Oraco Solutions will require the Client to provide copy and images during the project. If the content is not provided within four (4) weeks of an official request by email, then Oraco Solutions reserves the right to advise the Client of a revision to the final payment fee based on new or revised pricing schedules that may be introduced occasionally. If the content is not provided within eight (8) weeks from the original email request, then the Client is considered to be in default of the project, the project will be terminated, and the Client will send the final invoice for immediate payment. Oraco Solutions will agree, at its discretion, to recommence the project after the Agreement is reached on a new quotation document and once the original fees have been paid.
Upon completion of the project, it is essential for the client to check through their website thoroughly and to make sure that everything is working as it should be. We give our clients 30 days after the go-live date to address any issues or corrections that need to be made. Any additional work will be charged at our standard rate or quoted before proceeding. Oraco Solutions holds no responsibility for clients who do not thoroughly check through their websites or for errors or omissions; we recommend doing this immediately after the go-live date or before going live. We still require the client to check through their website so we can address any issues immediately.
Oraco Solutions Limited will provide invoices upon completion of the work for Web Development and Design and any associated services. Invoices are sent via email. Invoices are due within thirty (30) days of receipt, after which a reminder will be sent to the Client. If the invoice has not been settled after sixty (60) days then Oraco Solutions will apply interest to the account, if greater than ninety (90) days we will consider the account to be in default. Once greater than ninety (90) days, we will inform you that payment is required immediately. The account will be sent to a credit collection agency if payment has not been received within the specified time.
If the Client, in default, has any information or files on Oraco Solutions’ Webspace, Oraco Solutions can, at its discretion, remove all such material from its web space. Oraco Solutions is not responsible for any data loss incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Oraco Solutions reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Oraco Solutions in enforcing these Terms and Conditions.
Termination of the Web Development project by the Client must be requested in writing and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work and any other associated costs completed to the date of first notice of cancellation for payment in full within thirty (30) days.
Terms and Conditions relating to hosting/reseller account content and usage may be found on this page.
The Client retains the copyright to data, files, and graphic logos provided by the Client and grants Oraco Solutions the right to publish and use such material. The Client must obtain permission and rights to use any information or files that a third party copyrights. The Client is further responsible for granting Oraco Solutions permission and rights for the use of the same and agrees to indemnify and hold harmless Oraco Solutions from any claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for Website design and placement shall be regarded as a guarantee by the Client to Oraco Solutions that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered via e-mail or placed into a shared document folder) and that all photographs and other graphics will be provided in high-quality in .jpeg, .png or .tiff .ai .psd format. The specific requirements will be discussed and agreed upon with the Client before the commencement of the project. Although every reasonable attempt shall be made by Oraco Solutions to return to the Client any images or printed material provided for use in the creation of the Client’s Web site, such return cannot be guaranteed.
If the Client’s Web site is to be installed on a third-party server, Oraco Solutions must be granted temporary read/write access to the Client’s storage directories, which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
Oraco Solutions provides services where third-party software or plugins may be in use. However, Oraco Solutions does not hold any such warranties for add-on applications that fail to work in the future. Plugins are provided at the user’s own risk. In the case of a plugin failing in the future, Oraco Solutions will discuss with our clients an alternative plugin. Any such work will be charged at our standard rate. This only applies to clients who don’t engage in our Monthly Maintenance programme.
Pricing for any add-on provided by Oraco Solutions may change at any point. Clients will be updated 30 days before these changes occur.
Oraco Solutions cannot accept responsibility for any alterations caused by the Client or a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to, additions, modifications or deletions. Oraco Solutions may require a one-off Web Development charge before resolving any issues that may arise.
Oraco Solutions may require third-party services – for example, credit card processing – to complete the Client’s project requirements. They will ensure these services are integrated into the project and working correctly upon completion. Oraco Solutions cannot be held responsible for subsequent changes or issues with these third-party services that may result in issues on the Client’s website and may require a one-off Web Development charge before resolving any problems that may arise.
Oraco Solutions performs and develops websites at current industry standards using best practices regarding all coding used at the time of the project. Each website is tested thoroughly through the most common browser platforms, such as mobile (iPhone/Android only) and desktop (Mac/PC – Internet Explorer, Chrome, Firefox, Microsoft’s Edge) for functionality issues. Oraco Solutions will amend or fix issues for up to 60 days as a limited warranty for unforeseen software updates in browsers and mobile devices that affect the development after completing all testing. Due to the software’s nature, functionality changes outside of Oraco Solutions’ control may occur due to software enhancements and browser changes.
Oraco Solutions may purchase domain names on behalf of the Client, in which case they will be renewed annually, and Oraco Solutions will invoice the Client. For .com, .org and .net domains (including other domain extensions), reminder emails will be sent out to the client before the domain expires at ninety (90), sixty (60), thirty (30) and five (5) days before expiration with a final email sent ten (10) days after the expiration date. Domains ending in .co.nz are renewed on recieving payment, if no payment is received the domain will expire. The Client must notify Oraco Solutions that they do not wish to keep the domain thirty (30) days before the expiration date. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Oraco Solutions. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
Any domain renewal request from customers who wish Oraco Solutions to renew their domain on their behalf may incur a higher cost; this administration fee is no more than $10. To avoid these higher fees, clients must renew their domain themselves by logging into their account and using the renewal process available within their account. Unless an agreement has been reached and Oraco Solutions fully manage the domain, this clause doesn’t apply, and you will be invoiced directly.
Some Domain Extensions have a grace period of expiry during which they can be renewed at standard pricing. If this period lapses, the domain will go into a restore option and can only be reactivated using the restore option available; the restore option is set at a much higher price. After a domain has expired and been deleted, it will sit in a restored state. After 90 days, the domain will be released back to the general public for sale.
Our System Messages serve as essential notifications designed to keep you informed about the services you have with our company. These messages are generated automatically and provide clear instructions for actions required to maintain your service’s active status. System messages may include reminders, product expiration notices, announcements, and information about price adjustments.
It’s important to note that these messages are exclusively distributed through specific software utilised by Oraco Solutions via our preferred suppliers. They are a direct and efficient means of communication to ensure you stay well-informed about the status and updates related to your services.
Any customer account reported to Oraco Solutions for Potential Fraud by our Payment Partners will have their account suspended until resolved with the payment provider. We take fraud very seriously and ask that you ensure all your details are correct before proceeding to our partner payment gateways. A suspension can only be lifted once payment has cleared and the Merchant is satisfied that all conditions have been met.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes an agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
Oraco Solutions Limited will display the following in the footer of your website: Designed and Developed by OSL. We create backlinks from your website to ours and vice versa to improve both websites’ SEO. This represents a “vote of confidence” from one site to another, which benefits both parties.
Oraco Solutions operates a referral program where clients are rewarded for successfully referring new clients to us. To qualify for the referral reward, all referrals must be submitted to Oraco Solutions before any engagement with the referred client. Failure to submit a referral form, unless explicitly confirmed in writing by Oraco Solutions, will render the referral null and void.
Referral rewards may be provided as an account credit or upfront payment. However, payment will only be issued once the referred client has engaged in our services and paid a deposit. The referral reward amount may be adjusted based on the value of the project within the parameters of our “up to” payment offer. The “referrer” will receive half of the payment once the project starts and the remaining portion upon completion. This is to mitigate our risk of client cancellation. In such cases, the remaining referral fee will be forfeited.
Oraco Solutions reserves the right to modify or terminate the referral program without prior notice. Any changes to the program’s terms and conditions will be communicated to participants accordingly.
All referrals must be sent through our referral form or communicated by email. Once we have your referral details, we will apply the above payment options upon receiving a deposit from the client.
By participating in the referral program, you agree to abide by these terms and conditions and any additional guidelines provided by Oraco Solutions.
This Agreement shall be governed by New Zealand Law
Oraco Solutions (oracosolutions.com) reserves the right to suspend or cancel a customer’s access to any or all services provided by Oraco Solutions where Oraco Solutions decides that the account has been inappropriately used. Oraco Solutions reserves the right to refuse service and/or access to its servers to anyone.
Any fraudulent Transaction made to Oraco Solutions by any Customer will result in that Customer’s withdrawal and services being deleted immediately.
Scripts on the site must be designed to produce web-based content and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of an activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the server’s reliability. Sites that reset these do so because they are resource-intensive, adversely affect server performance and are therefore not allowed.
Sites must not contain scripts that attempt to access privileged server resources or other sites on the same server.
You are responsible for all scripts, including third-party or open-source software, installed on your webspace. If a script you install damages or loses data to your site or any server resources, we reserve the right to charge you our off-site technical support hourly rate for the time it takes to restore the services to their previous working state.
Oraco Solutions shall not use or permit use, either directly or indirectly, or through its customers and resellers, of any Hosting Order, in violation of this Agreement, and for any of the activities described below – For any unacceptable or inappropriate material as determined by Parent in its sole discretion, including but not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror Scripts (similar to RapidShare), Commercial Audio Streaming (more than one or two streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment oriented sites, Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com), Mailer Pro.
Oraco Solutions will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:
Any site’s primary purpose must be to provide web-based content to viewers. Files on the site must be linked to the website.
The primary purpose of any script must be to produce a web page. Scripts that send a single email based on user-entered information or update a database are acceptable. Scripts that send bulk emails or perform processor-intensive database processes are not allowed. All outgoing mail is monitored and filtered and must be sent to or from an Oraco Solutions–hosted domain.
Sites must not contain Warez, copyright, or other illegal material. You, the customer, must prove that you own the rights to publish material, not for Oraco Solutions to prove that you do not.
Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to Oraco Solutions. Before proceeding with your web development project, you must contact Oraco Solutions regarding your intended adult material. Any Child pornography will not be tolerated. We will provide any necessary information to legal agencies as required by law.
Sites must not use over 25% of system resources, including but not limited to Memory, CPU, Disk, Network, and Bandwidth capacity, for longer than 90 seconds in any consecutive 6-hour period.
Sites must not execute long-running, stand-alone, unattended server-side processes, bots or daemons, run any web spiders or indexers, run any software that interfaces with an IRC (Internet Relay Chat) network, Run, host, or store any P2P client, tracker, software, server, files, content or application, including BitTorrent, participate in any P2P or file-sharing networks, run any gaming servers, run cron entries with intervals of less than 15 minutes, store over 100,000 files, constantly create and delete large numbers of files regularly, or cause file system damage, run any MySQL queries longer than 15 seconds, divide Multi-Domain Hosting Orders into smaller packages to resell. Multi-Domain Hosting Orders may be used by only one company/individual to host multiple domain names/websites.
Store a large number of media files (audio, video, etc.), wherein the limit is at Oraco Solutions’ sole discretion.
Send over 100 messages per hour per user and/or 300 messages per hour for a domain name. Receive a high volume of emails, by a user or domain name, in any given period of time.
Use the email service to send or receive unsolicited emails.
Use the email service to send or receive emails through automated scripts hosted on your website. For sending out promotional emails, email campaigns, etc., we recommend using the Mailing Lists feature rather than your email account. Upon detection of such emails going through the regular mailing system, such emails will get classified as spam even though the recipient might have opted in to receive such emails. This would immediately cease mail-sending capabilities for the user or the domain name. A frequent violation would lead to permanent suspension of the domain name.
Sending emails to invalid recipient email addresses. On receipt of too many bounce-back messages due to invalid recipient email addresses, the user sending such emails would get blocked. A frequent violation would lead to permanent suspension of the domain name.
Sending emails from an invalid email address that results in triple bounces will result in the suspension of the user sending such emails. A frequent violation will lead to permanent suspension of the domain name.
Send emails with malicious content. Such emails could be emanating from the user(s) whose machine(s) are infected with a virus or malware, and such activity could be happening without the user(s) knowledge, or user(s) could be unknowingly sending out emails whose receivers may deem them as unsolicited.
Purchase/use a Dedicated IP Address without installing an SSL Certificate.
Oraco Solutions has a Police Liaison function, and we are committed to assisting and cooperating with all law enforcement and government agencies in helping to reduce Internet Crime.
Oraco Solutions will suspend access to an account which:
Contains invalid or fraudulent details.
Initiates a payment card chargeback.
If Oraco Solutions disables a site or server, we will:
Send an email to the account administrator, informing them of the suspension – please ensure you use an email address that will be unaffected by any suspensions to ensure that you are immediately made aware of any changes in your account status.
If deemed applicable, provide follow-up correspondence detailing the reasons for the suspension and what actions the administrator should take to rectify the situation.
Not re-enable any domain or server that has a history of similar misuse.
Pass the account to the appropriate department to resolve outstanding issues such as account balance or closure.
For less serious cases, such as email problems, the support department will contact you during office hours and inform you of any changes made to your account and the reasons for those changes.
You should communicate via our support pages if an action is taken against a site or server.
Restoration of any services suspended during an investigation will be considered case-by-case.
Oraco Solutions offers reseller hosting/domain options to companies/businesses/individuals for use under these terms and conditions. It is also important to note that Oraco Solutions expects that any companies/businesses/individuals applying to become a Reseller have “some” experience in this field. Oraco Solutions will support any technical difficulties within the console; however, we will not train people how to use these systems if they do not know any basic Web Hosting or Domains principles. We will, however, guide them through the use of the console until such a time.
The knowledge base sections within the console contain many manuals. These manuals give clear answers to the many questions a reseller may have. We suggest that you consider these before seeking support.
A Reseller account can be terminated by Oraco Solutions for several reasons:
Low purchases – The reseller will be contacted.
Fraud
Oraco Solutions can terminate a Reseller account by giving them 30 days’ notice. We do not have to justify our reason for termination but may do so by way of an email.
The termination decision is final!
These terms and conditions apply to all Oraco Solution projects and respective partners. All projects and domain names are hosted with Oraco Solutions Limited. You can view the terms and conditions for our Web Hosting on this page.
By purchasing our product, you accept our terms and conditions. Alternatively, paying an advance fee or making an online payment accepts our terms and conditions. Our terms and conditions are always available on our website for review and can change without notice.
Our website displays all our charges relating to Oraco Solutions products. Purchasing our products online means you agree to all set pricing and charges. There is an option for customers to be invoiced for the work completed by Oraco Solutions Limited (Only Applicable to New Zealand and Australian customers)
All Oraco Solution projects require an advance payment of fifty (50) per cent before work commences if not paid for in full at checkout. The remaining balance is due after the work and before the new website goes live on the server.
The customer will have the opportunity to review the appearance and structure of the Website during the design and implementation stages. After the project and after the review and acknowledgement from the customer, it will be deemed accepted and approved unless the customer notifies Oraco Solutions Limited within ten (10) days of the materials being made available to the customer. Websites do not go live until the customer gives approval; once the live date is set and approved, the customer will only have 10 days to check their website thoroughly for any errors. After 10 days, charges may apply for corrections.
In most projects, Oraco Solutions will install and publicly post or supply the customer’s website by the date specified or agreed upon. If no such date is specified, the timescale shall be within four weeks of the date the initial payment is received from the customer unless a delay is specifically requested by the customer and agreed upon by Oraco Solutions. An alternate timescale can be agreed upon during the initial project discussion.
In return, the customer agrees to delegate a single individual as the ‘first point of call’ to aid Oraco Solutions with completing the project satisfactorily and expediently. The appointed individual will be responsible for all communications.
During the project, Oraco Solutions will require the customer to provide copies and images promptly so that the production of the website is not hindered. If the content is not provided within four (4) weeks of an official request by email, then Oraco Solutions reserves the right to advise the customer of delays to their project. If the content is not provided within eight (8) weeks from the original email request, then the customer is considered to be in default of the project, and the project may be terminated without a refund or invoice for work done to date. The recommencement of the project can only apply after a penalty fee of no more than $99.00 is paid; this clause excludes any ongoing communications between both parties for specific reasons for delays.
Invoices can be provided by Oraco Solutions Limited upon completion. However, a 50% deposit is required before work can commence. Invoices are sent via email. Invoices are due within seven (7) days of receipt, after which a reminder will be sent to the customer. If the invoice has not been settled after thirty (30) days then Oraco Solutions will apply interest to the account, if greater than ninety (90) days we will consider the account to be in default. Once greater than ninety (90) days, we will inform you that payment is required immediately. The account will be sent to a credit collection agency if payment has not been received within the specified time.
Credit Card Payments are made through Paypal or Stripe.
Windcave Payment options are available.
Direct Debit Payments options are available.
Note: If you are not paying for your order at the time of checkout, a request for a 50% deposit will be required.
The customer retains the copyright to data, files, and graphic logos provided and grants Oraco Solutions the right to publish and use such material. The customer must obtain permission and rights to use any information or files a third party has copyrighted. The customer is further responsible for granting Oraco Solutions permission and rights for the use of the same and agrees to indemnify and hold harmless Oraco Solutions from any claims resulting from the customer’s negligence or inability to obtain proper copyright permissions. A contract for Website design and/or placement shall be regarded as a guarantee by the customer to Oraco Solutions that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
Oraco Solutions provides services where third-party software or plugins may be in use; Oraco Solutions does not hold any such warranties for add-on applications that fail to work in the future; the plugins are provided in good faith, in the case of a plugin failing in the future Oraco Solutions will discuss with the customer an alternative plugin, and this will be covered by the monthly maintenance fee, except in the instance of a new software license being required, the customer will be responsible for the purchase of the new license only.
Pricing for any add-on provided by Oraco Solutions may change at any point. Customers will be updated about these changes 30 days in advance.
The add-on features provided will, at times, have some limitations. Some examples of these are as follows:
Team Member Add-on: Up to 10 Team members only. If additional members are required, please contact our sales team.
SEO Pro—Software pricing is not included. We use Yoast or Rankmath; see their websites for pricing. Our price is for the software’s set-up and implementation.
Newsletter – Mail Chimp – This is for the free version of Mail Chimp before upgrading may be required. Customers control their MailChimp accounts.
The minimum term for our monthly maintenance is 18 months. Domain name and hosting are included in the maintenance package. If a client decides to leave the service, the balance of the term will be invoiced.
Oraco Solutions cannot accept responsibility for any alterations caused by the customer or a third party occurring to the customer’s pages once installed. Such alterations include, but are not limited to, additions, modifications or deletions. Oraco Solutions may require a one-off charge to recover these files. If a customer is unsure how to modify their website, contacting our team for assistance is best. Note: Errors can be reversed by using the previous version option to restore them. We recommend contacting our team immediately if something goes wrong.
Our monthly maintenance fee also includes your annual domain name renewal. To receive this benefit, your domain name must be transferred to Oraco Solutions Limited. If you choose not to transfer your domain to Oraco Solutions, the maintenance fee remains at the same price. Exclusions: All premium domains are excluded from our monthly maintenance plans.
The SSL certificates provided are AutoSSL or Let’s Encrypt SSL. Any other type of SSL certificate a customer requires must be purchased and supplied to Oraco Solutions for implementation.
Note: The SSL certificates provided will not support wildcard use. A wildcard SSL will apply to the entire domain, including the sub-domain, and must be purchased. Oraco Solutions Limited can provide customers who require a wildcard SSL certificate; these can be purchased here. BUY SSL
All Large Store customers will receive an SSL Wildcard certificate for monthly maintenance.
The payment gateways available through the software can be found here Payments if a customised option is required please contact us at [email protected] to receive a quote. A merchant account will be required before implementation.
Oraco Solutions performs and develops websites at current industry standards using best practices regarding all coding used at the time of the project. Each website is tested thoroughly through the most common browser platforms, such as mobile (iPhone/Android only) and desktop (Mac/PC – Internet Explorer, Chrome, Firefox, Microsoft’s Edge) for functionality issues. Oraco Solutions will amend or fix issues for unforeseen software updates in browsers and mobile devices that affect the website after completing all testing. Due to the nature of Software, functionality changes may occur that are outside of Oraco Solutions’ control due to software enhancements and browser changes, the monthly website maintenance fee will assure that your website is always working and kept up to date.
These Terms and Conditions supersede all previous representations, understandings or agreements. The customer’s signature below or payment of an advance fee constitutes an agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
The customer agrees to be bound by this sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with Oraco Web Solutions, in which case the separate agreement shall govern).
The contract is formed only when the goods are dispatched by the seller.
Consumer Guarantees Act 1993
Where the buyer is acquiring the product for business then the Consumer Guarantees Act 1993 shall not apply.
In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser’s rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall in any way limit the buyer’s rights under the Act.
The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement.
While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing. The seller will notify the buyer promptly of any error or omission discovered by the seller, and give the buyer a full refund.
The seller relies on information from its suppliers and product manufacturers. Descriptions, illustrations and literature are therefore not binding on the seller. If the goods do not match the description on the seller’s website, the buyer should inform the seller immediately so that the seller may take appropriate action. Oraco can offer a full refund at any time if the correct product is more or cannot be sourced at the price of the un-matching item. Oraco is not required to send an item of higher value a full refund of the original order is sufficient.
The seller reserves the right to dispatch the buyer’s order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments.
Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.
If a product is ordered but later found to be out of stock the seller reserves the right to put the order in backorder and confirm a suggested ETA. with the customer. The customer may ask Oraco to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference is refunded by Oraco Solutions to the customer or if the E.T.A. is too far offer a full refund to the customer.
Credit/Refund returns:
Are accepted based on the reason for return, returns are the decision of Oraco Web Solutions. Simple reasons like “I did not want this anymore” are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 7 days after delivery to the customer. Any un-opened and un-damaged goods outside of the 7-day return policy cannot be returned for credit unless Oraco Web Solutions allows the return with a restocking fee based on a special circumstance (this decision is made by Oraco Web Solutions). If accepted back there is a 15% restocking fee, the maximum return period that may be accepted with a 15% restocking fee is 20 days (no longer) from your delivery.
The Restocking fee could be more totally dependent on the product and situation. (Final Decision is made by Oraco Web Solutions)
Oraco has the right to refuse a refund on opened packages and packages outside of the 7-day return policy. Opened packages within the 7-day return policy may be accepted back if Oraco wishes to stock the item as a second (this decision is totally up to Oraco Web Solutions). Opened and used returns incur a restocking fee of 25% to 50%.
The software cannot be returned for Credit – Is due to copyright regulations.
Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a device we recommend you contact us first before purchasing or investigating it with the manufacturer of your device.
Why we charge a restocking fee on returns is because we do not want customers purchasing from us on a try before buy basis.
The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a loss in price.
All products must be returned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.
All Oraco products specify the warranty associated with them, if no warranty is specified please check with Oraco for warranty details.
All hardware usually has a 1-year warranty or more.
Software, toners, cartridges, paper etc do not have warranties.
The software will usually have a tech support phone line with the manufacturer.
Faulty returns are covered by either Oraco direct or the manufacturer direct depending on the product. For example, if it is an HP item with an Onsite warranty or an RTB warranty then the support will be direct with the HP N.Z. support line.
Oraco will advise you of your warranty procedures when you fill in our return form or feel free to contact us and ask.
If Oraco handles the faulty return/replacement (80% of our products we handle all the replacements). All you need to do is fill in the return form and Oraco will get back to you with return instructions and a return number.
Do not send items direct to Oraco Web Solutions. All returns have to go back directly to the service agent’s address that Oraco supplies with a valid returns number.
All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty.
The warranty period starts from the date of invoice (not the time of delivery).
Products outside of the warranty period cannot be returned for repair or replacement.
The software cannot be faulty – No faulty returns for software. Any faults with the software will be to do with the user’s computer we suggest contacting the software provider to assist.
Forward replacements, Oraco does not do forward replacements unless you are a special commercial customer with a trading history with Oraco Solutions #Special- faulty refunds. Are possible depending on the product and the warranty offered and also depending on how long you have had the item, in general, faulty refunds on products will be accepted up to 20 days from invoice, however not all items can come back for a faulty refund (faulty refunds are the decision of Oraco Web Solutions)
The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. Oraco or the returns team will organise the return freight for the replacement product back to you. This is standard RTB (return to the base procedure).
If the wrong product has been supplied at Oraco’s error e.g. you ordered a 4GB flash drive and received a 1GB flash drive. Then Oraco will pay the return freight for you, this will be done by either courier pick up at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).
This is nice and simple just go to our support page: https://oraco.co.nz/support and submit a ticket, explaining why you are wanting to return the item. Our returns team will then organise a return number and details for returning the product for repair/replacement or credit. Or advise if more detail is required or if the item cannot be returned.
You will get a reply within 24 hours of sending (weekdays only) usual time to get an authorised RA number is 1-2 days. However, some RA’s may take longer depending on the warranty provider and the reason for return.
All our products are supplied by N.Z. Distributors so all warranties are supported within N.Z. On very rare occasions when the distributor is out of stock or a product has become obsolete and no more are available in N.Z. to replace your unit there may be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered.
The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and the seller is under no liability if they are not.
The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.
The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification, adjustment or overclocking.
The seller’s liability under this contract and the warranty in this clause are confined to the buyer named in this contract, it is agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer’s rights under the contract are not assignable without the prior written consent of the seller.
The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, an intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller’s control.
Any claim or dispute arising hereunder shall be subject to arbitration by the Arbitration Act 1996.
The contract including these terms and conditions of sale shall be governed by New Zealand Law.
All website development plans are subject to a 24-month signed contract and are payable by automatic payment on the 20th of each month or by the date of arrangement within the month. Prices listed are exclusive of GST.
Our 30-day money-back guarantee begins on the date of the first monthly payment, due 7 days after the agreements have been signed.
Website production commences upon receipt of the first payment. Upon commencement, you will receive a detailed document outlining project requirements. You are strongly advised to review and understand this document thoroughly. All necessary content should be prepared before the initial payment to expedite the process. We aim to complete your website within a minimum time period, provided all required materials are promptly supplied. In the event of delayed content submission, monthly payments will continue until all materials are received. Failure to submit content by month 2 will result in the website being populated with placeholder text and images, fulfilling our obligation while awaiting your content. We maintain regular communication to ensure timely completion. Content may be provided for us to optimise for SEO purposes; upon completion, we will seek your confirmation.
Cancellation is permissible within the initial 30 days only. Subsequently, the client is liable for the entire 24-month term. Failure to fulfil this obligation will result in the account being referred to a debt collection agency, with additional interest penalties and collection costs.
All plans include limited content updates, providing up to 2 hours of monthly content or graphic alterations upon request (see plans for details). Unused hours do not carry over to subsequent months. Should updates exceed the allotted time, a discounted quote will be provided for additional work required.
Upon completion of the 24-month term, website ownership is transferred to the client. Subsequently, clients transition to our standard monthly maintenance plan (Monthly Maintenance with SEO). Website Plans are exempt from the minimum monthly maintenance term of 18 months (See Monthly Maintenance above) and transition to a month-to-month arrangement following the initial 24-month term.
Due to the complexity of E-Commerce websites and individual client requests and needs, one-off additional fees may be required for any additional paid plugins and their annual renewal fees.
Monthly plans are only available to businesses with a strong business history; references may be required. A $1000+GST deposit may be required for new start-ups or businesses under 3 years old.
Web Design
Cambridge | Te Awamutu | Tirau | Morrinsville | Matamata | Tokoroa | Putaruru | Hamilton | Thames | Auckland | Wellington | Christchurch | Dunedin | Brisbane | Townsville | Bundaberg | Sydney | Perth | Melbourne
Website design across New Zealand & Australia
We are a seasoned digital solutions provider based in Waikato, dedicated to empowering small to medium-sized enterprises across New Zealand and Australia. With over two decades of experience, we specialise in Website Development, Domain Names, Web Hosting, and Search Engine Optimisation and Marketing.
Oraco Solutions Limited
6 Jasmine Place
Cambirdge 3434
New Zealand
Operating Hours:
Monday to Friday
8:30 am – 5:00 pm
Closed Weekend
Support Hours: 7 days a week
Submit a Ticket
Account Login
Access
2023 © Oraco Solutions Limited – Be Digitally Charged
You will be sent a confirmation email for our Newsletter. Please check your inbox and confirm, if you don’t see it in your inbox, check your SPAM/JUNK folders and then mark our email address as safe.